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Shipping policy | Fundraising

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It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with courier partners who we believe will always do their best to deliver products by the estimated delivery date.

It is the responsibility of the customer to inform Simply Fundraising if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Please note that if an item has been lost in transit, we will not ship a replacement item immediately. Replacement items will be shipped according to our discretion.

As a guide only, our couriers attempt to deliver to business addresses between 9am and 5pm, and to home addresses up until 6pm. Unfortunately, we are unable give a guaranteed time of delivery.

You may select the "Recipient to sign for delivery" option when placing an order with us. By doing so, you agree that we have satisfied the condition where a signature has been received from the recipient, appropriate agent or proxy recipient of the order (chosen at the courier partner's discretion). This includes, but is not limited to, a hotel or office receptionist signing on receipt of delivery at the specified address. You agree that in doing so we have delivered the order within the terms of the agreement between you and us.

If you do not select the "Recipient to sign for delivery" option, you agree that when our courier partner is satisfied that the order has been delivered, delivery of the order has taken place within the terms of the agreement between you and us.

fresh items may be delivered to business addresses by 5pm and residential addresses by 7pm. If the incorrect delivery address is supplied or if there is no safe place to leave the fresh items when no-one is home, they will be returned to the supplier and we will contact you to arrange re-delivery. In these instances a postage and handling fee for re-delivery will apply. To avoid these costs, please carefully consider the delivery address you enter.

Please note: The 'Signature Required' option is not available for fresh items. We recommend that you enter a delivery address where someone will be during the hours of 9am and 7pm (or 5pm for businesses) on the delivery day.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery.

Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

International Delivery: SimplyFundraising.net currently delivers in Canada, but not all items can be delivered. Please check the item description for details of any restrictions relating to delivery locations.  Freight charges are subject to change based on geographic location.


Returns and Exchanges     

You or the recipient of an order may return an item that has been purchased from Simply Fundraising because you have changed your mind or are unhappy with a product.

However, please note, this excludes the following items:

  • Perishable Goods (including all food items) 
  • Sale Items
  • Used Items

If you return goods via an Canada Post or any other courier, please keep the appropriate proof of return. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item.

It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.

Except where required by law, all returned products must be:

  1. Unused, unopened and in original condition
  2. Undamaged
  3. Returned within 30 days of delivery
  4. In a saleable condition upon return

In the event of a return by you or the recipient of a gift, we will exchange or refund in the form of a Simply Fundraising Gift Voucher. However, you will pay the postage and handling fee of the return to Simply Fundraising and re-delivery to you. We will not refund the initial postage and handling fees.

Goods purchased between 20 November and 25 December can be returned until 31 January of the following year.

Products that were purchased in conjunction with a promotion and were subsequently delivered with a Free Gift, must be returned with that Free Gift to receive a full refund for the original item purchased. If the original item is returned without the Free Gift, the value of the gift will be charged to the purchaser via the original payment method.

Goods Damaged or Faulty on Delivery        

Except where required by law, you must return damaged goods within 14 days of receipt. If a product is later deemed to be faulty, normal warranty conditions for that product apply. It is the recipient's responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer.

In the event that you receive a defective or damaged product, we will refund the original product price, postage and handling fee and other fees via the original method of payment. Alternatively, if you request a replacement, we will Ship your replacement item (subject to availability) once we receive the return, at our cost.

Please note that all products that are found to be non-defective will incur the postage and handling fee of returning the item to Simply Fundraising Fundraising.