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Return/Cancellation policy | Fundraising

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You or the recipient of an order may return an item that has been purchased from Simply Fundraising because you have changed your mind or are unhappy with a product.


However, please note, this excludes the following items:

 

  • Perishable Goods (including all food items)
  • Sale Items


Simply Fundraising does accept product returns and requests for refunds. However, for both returns and refunds, Simply Fundraising must receive the item(s) in the same condition in which they were shipped. It is the customer’s responsibility to ensure that the product arrives at Simply Fundraising. The customer is responsible for any and all shipping costs incurred when returning or requesting a refund of product. Once Simply Fundraising has received the product we will refund your money with the understanding that all refunds, returns or cancellations are subject to a $5.00 restocking fee. Simply Fundraising will only issue a refund with the return of the product.
 
If you return goods via Canada Post or any other courier, please keep the appropriate proof of return. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item.
It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.


Except where required by law, all returned products must be:

 

  1. Unused, unopened and in original condition
  2. Undamaged
  3. Returned within 30 days of delivery
  4. In a saleable condition upon return


Goods purchased between 20 November and 25 December can be returned until 31 January of the following year.
 
Goods Damaged or Faulty on Delivery

Except where required by law, you must return damaged goods within 14 days of receipt. If a product is later deemed to be faulty, normal warranty conditions for that product apply. It is the recipient's responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer.

In the event that you receive a defective or damaged product, we will refund the original product price, postage and handling fee and other fees via the original method of payment. Alternatively, if you request a replacement, we will Ship your replacement item (subject to availability) once we receive the return, at our cost.
Please note that all products that are found to be non-defective will incur the postage and handling fee of returning the item to Simply Fundraising.